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I
placed an ordered and didn't receive it yet, where is it?
All orders are shipped on business days only. Weekends and holidays
excluded. We offer 3 types of shipping. Standard domestic shipping
takes on average 3-6 business days depending on where it going.
Rush shipping takes 2-3 business days only. Express shipping is
done via USPS postal service and is 1 day. Some locations are
2 day express locations. If you want to know if your order shipped
please email us.
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Who
do you ship with?
We use USPS (United States Postal Service) to ship all of our
products.
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How
will my order be packaged?
All orders are shipped in USPS packaging or plain packaging and
no indications of the package contents are displayed on the outside
of the package.
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I
ordered regular, but now I want it faster, can I pay the extra
amount after I ordered?
Yes, if you would like to change the speed of shipment please
email us and we can help you with that.
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What
is considered a shipping day?
Shipping days are business days only, meaning Monday thru Friday.
However, if the business day also falls on a holiday that is not
considered a shipping day.
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How
long does international shipping take?
International shipping can vary due to customs of different countries.
On average many international destinations can expect delivery
between 5-10 business days.
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My
shipping address is different than the one on my charge card,
can I change it?
NO. We only ship to the credit card billing address used to process
the order. This is to prevent credit card fraud attempts.
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I
just placed an order and want to cancel it, how can I do this?
Yes you can, but you will be charged $3.00 processing fee due
to extra measures that we must take to cancel your order on top
of wasted shipping materials. No exceptions to this policy will
be accepted.
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How
will I know when my order ships?
Seeing as we use USPS we always email the tracking information
via the USPS system. If you have a email screening program on
or a spam blocker the email may be blocked.
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I
placed an order and want it shipped somewhere else, can I do this?
NO. If you pay online with a credit card we can only ship to the
credit card billing address used to process the order. This is
to protect against credit card fraud orders.
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I
made a typing error on my shipping address when I ordered. What
should I do?
No problem, just email us and let us know of the additional information
we need to ship your order, we will not accept different address
requests.
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Will
my order require a signature?
Some orders will require a signature. If you place an order over
$100.00 you will have to sign for it. Some apartment orders may
require a signature also.
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What
is your return policy?
For a detailed explanation of what our return policy is and how
it works please click on the following link. RETURN
POLICY.
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How
long before I get my refund?
Please allow up 2 weeks for your refund to be processed.
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Is
shipping refundable?
Shipping is NEVER refundable.
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I
have a general question about a product you sell at Exp Online?
If you would like to ask us a question on anything related to
our products, or websites please email
us.
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I
would like to order wholesale and need some information on pricing?
We offer many bulk order options and we also can help you custom
label your own products. If you are interested in private labeling
any of our products please email us.
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I
am interested in placing a banner on all your web sites or some
of them?
If you are interested in placing a banner on any of our websites
please email us and let us know what
you had in mind.
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Do
you have a customer service phone number?
Currently we do not have a customer service phone number. All
our customer interaction is done via the internet help cut costs
which in turn can be passed onto our low product prices.
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